WHAT WE COLLECT AND WHEN
Personally Identifiable Information
We collect personally identifiable information on our Sites including in the following ways:
- When you register for or purchase goods or services from us;
- When you send email through the Sites;
- When you fill out a feedback form or participate in a webcast through the Sites;
The types of personally identifiable information collected include your Internet Protocol (IP) address, full name, credit card information, billing and shipping addresses, email address, telephone number, and additional contact and transaction-related information, as well as any additional information you choose to include in communications to us. In addition, we may collect demographic information such as year of birth, educational level and gender. We consider each of the above types of information to be “Personally Identifiable Information” because it is (or it is associated with) individually identifiable information about you.
When you use BrainTime we also collect information to track your progress and your feedback. When you complete forms on the Sites, or correspond with us by post, phone or fax we may store portions of those communications.
In the following circumstances we collect information that is not personally identifiable:
- When you navigate the Sites we log various types of non-personally identifiable information to help manage and improve our Sites, Software, services, and communications regarding our products and services, in general and for you in particular.
A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. You can instruct your browser, by editing its options, to stop accepting cookies or to prompt you before accepting a cookie and to permit you to refuse it. In some cases refusing a cookie will hamper your navigation of our Sites.
Cookies make it easier for you to use the Sites and for us to offer opt in and opt out opportunities, and they enable us to follow your navigation through the Sites and customize it to your interests. They allow us to remember your identity, are linked to your personally identifiable information, and are linked to your preferences so we can display content appropriate for you and your interests.
Although we contract with third parties to manage the use of these tracking technologies, the information is only used to help manage our Sites and deliver products and information to you. The data is only collected in the aggregate through our third-party tracking technologies. The third parties are obligated by contract to keep the information confidential and are prohibited from using it for any other purpose.
HOW WE USE YOUR PERSONALLY IDENTIFIABLE INFORMATION
We use your Personally Identifiable Information (and at times other information we collect) to:
- Authenticate your visits;
- Send you information and products, including software updates; or
- Help us make you aware of and provide services and products that may be of interest to you.
We also use the information to manage and improve our Sites and Software.
We may also use your Personally Identifiable Information to contact you with our newsletters, marketing or promotional materials, coaching information and customer support materials or notices about new products and services that may become available and to customize and deliver that information to you. If you would like to opt out of these materials at any time, you can unsubscribe by clicking on the “unsubscribe” link in the email.
We enhance or merge Personally Identifiable Information with your other information supplemented with data from third parties in order to better market and communicate about and provide our products, services and software.
LIMITED DISCLOSURE OF YOUR PERSONAL INFORMATION TO THIRD PARTIES
At times, we contract with vendors to provide you with certain of our services. Before we begin working with these companies, we enter into contractual agreements which require these companies maintain the confidentiality of your Personally Identifiable Information and which restrict the use of this information to the purpose specified by our contractual relationship. Examples of the types of companies and the purposes of these agreements include:
- Technology and other service providers to provide technology and services (including order processing and fulfillment services, administration of surveys and database management,) to us and to you; or
- Advertising and marketing agencies to help sell and market our own products, services and software;
- Vendors that help us with data analysis, for example for product efficacy studies and market analysis.
We do not share, sell, rent or trade your personally identifiable information with third parties for marketing purposes.
We reserve the right to disclose personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
Use of Personally Identifiable Information Only as Necessary
Our Software is capable of collecting and sending us information regarding your progress and use of BrainTime. We use such information to track your progress and to improve our products and services.
If you use our community forum on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.
If you join one of our community forums other users may be able to see your screen or username, in addition to any comments or submissions that you choose to post on or submit to the Sites. Providing your Personally Identifiable Information in this context, as in others, is voluntary and should correlate with the degree of interaction you wish to have with other users. We recommend that you guard your anonymity and sensitive information and that you not use your real name as your screen or username to the extent that allows others to identify you.
We also have testimonials on our site, for which participants have given permission to show their full name.
MORE ON PRIVACY
Children’s online privacy protection
BrainTime understands the importance of protecting children’s privacy, especially in an online environment. BrainTime Sites are not designed for or directed at children. Access to BrainTime is limited to adults or someone under adult supervision. We do not to knowingly collect or maintain information about anyone under the age of 13.
If you choose to use our referral service to tell a friend about our Sites or our products or services, we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Sites. BrainTime stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at Support@BrainTime.com to request that we remove this information from our database.
Links to third party websites
We do not and will not, at any time, request your Personally Identifiable Information or other information in a non-secure or unsolicited e-mail or telephone communication. Identity theft and the practice currently known as “phishing” are of great concern to us. Safeguarding information to help protect you from identity theft is one of our priorities. For more information about phishing, visit the Federal Trade Commission at http://www.ftc.gov/bcp/edu/pubs/consumer/alerts/alt127.pdf
The security of your personal information is important to us. When you enter sensitive information to make a purchase we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Access to data
Registered users may contact us with requests that we delete their Personally Identifiable Information from our systems and we will attempt to accommodate such requests. If all such information is deleted from our systems, your account may become deactivated. In any event, we may retain an archived copy of your records as required by law or for legitimate business purposes. See below for privacy contact information.
BrainTime is located in the United States of America. If you live outside of the United States, by visiting our Sites and providing us with data, you acknowledge and agree that your data may be transmitted to the United States which is outside your resident jurisdiction. Furthermore, you acknowledge and agree that such data may be stored and processed on servers located in the United States.
CHANGES TO THIS POLICY
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Our mailing address is BrainTime, 297 Kingsbury Grade, Suite, Mail Box 4470, Stateline, NV 89449-9804